The features of the product are listed below.
- Call level and State level analysis
- Call Flow Navigation details
- Transfer details
- Confusability Analysis
- Speech Analysis
- Time To First Audio
- Optout/Nomatch/Noinput analysis
- Repeat/Unique call analysis
- Depth of visit analysis
- Bargein Analysis
- Call Path analysis
- Time spent on states analysis
- Vxml defined tuning details
- Whole Call simulation
- PDF report capabilities
- Email capabilities
- Custom reports